razorBridge Refund Policy

Part of the razorBridge B2B Terms. Business and public-sector customers only.

In short

• Unused credit you paid for can be refunded within 14 days of purchase.
• Compute you used cannot be refunded: GPU time, any minimum per session, the small overrun when a blade stops, and AI Gateway tokens.
• A card dispute or chargeback freezes your account and stops and deletes your running blades.

1. What you can get back

Within 14 days of buying credit, you can ask for a refund of the part of that purchase you have not used.

• What counts as used. We count voucher and bonus credit as used before credit you paid for.
• Bonus credit. Refunding a pack also removes its bonus. If you have used part of the bonus, we take that part off the refund.
• Credit in use. Credit needed to cover a running session cannot be refunded until the session ends. The 14 days still count from the purchase.
• Amount. We refund the unused part in full, with the VAT charged on it, and charge no fee.

2. What you cannot get back

• GPU time already run, including any minimum per session and the overrun while a blade stops.
• AI Gateway usage.
• Voucher, bonus and other credit you did not pay for. It has no cash value.
• Credit used in breach of the Acceptable Use Policy.
• Unused credit after the 14 days. It stays on your balance. Vouchers expire as their voucher terms say.

3. Events

• Where we charge an organiser fee for an event (currently €49, shown on your quote or pro-forma), it is returned to your balance if you cancel the event 48 hours or more before it starts. After that it is non-refundable.
• Credit you bought to cover the event's GPU time follows section 1. GPU time is charged only as it is used.

4. Refunds after 14 days

• If we close your account or end the service without you being at fault, we refund all unused credit you paid for.
• If a blade fails because of our fault, we return the charge for the affected compute time to your balance as credit, never cash (B2B Terms, section 9).
• Where the law requires a refund.

5. How to ask

Email [email protected] from an account admin's address, with the account email and the invoice number or purchase date.

• Card payments: we refund to the same card within 5 working days of approving the request. Your bank may take longer.
• Bank transfers: we refund to the account that paid. Confirm the IBAN from the paying organisation's official address.
• We issue a credit note for the refund. Romanian buyers receive it through RO e-Factura.

6. Disputes and chargebacks

Please write to us before you dispute a card payment. Most problems can be fixed within a day.

If a card payment is disputed or charged back:

1. the account is frozen at once: no new sessions, no API calls;
2. running blades are stopped and deleted, and their disks cannot be recovered;
3. upcoming events are cancelled.

We unfreeze the account once the dispute is withdrawn or resolved. We charge no dispute fee.

KlusAI Labs SRL
Cluj-Napoca, Romania · [email protected]